👉Basic setup

This section covers all the setup you should do before you start talking to visitors.

It's highly recommended to do all these steps to ensure that your visitors want to talk to you!

Enabling visitor chat

Settings > Chat Settings

On this page within your dashboard, make sure you -

1. Turn on user visibility: if you ever intend on chatting with visitors via Slack or the dashboard, this needs to be on! This ensures your profile image shows up publicly.

2. Set a default chat greeting: you can update the default greeting that gets sent through the "Greet Visitor 👋" button on Slack. Tip: make it as non-robotic as you can for more engagement

3. Set a message for your bio: this can just be your job role, or something to put a smile on your visitor's face 😉

Updating your profile picture

Your profile picture will be visible in the chat widget to your website visitors. Putting a face to your name really helps in their confidence of you being a real person!

Be sure to upload an image that shows your face prominently