> For the complete documentation index, see [llms.txt](https://docs.salesmonk.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.salesmonk.ai/inbound-suite/opening-messages.md).

# Opening Messages

### Overview

Opening Messages allow you to create and display a personalized welcome message to website visitors.

These messages help you:

* Greet visitors proactively
* Guide them to relevant actions
* Increase engagement and conversions

This feature enables targeted and customizable visitor interactions.

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### What You Can Do with Opening Messages

With Opening Messages, you can:

* Create a personalized welcome message
* Target specific visitor segments
* Customize the design and content
* Add actionable response options
* Control when and where the message appears

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### How to Access Opening Messages

1. Log in to SalesMonk.
2. Navigate to **Inbound** in the left sidebar.
3. Click on **Opening Messages**.
4. Click **New Opening Message** to begin setup.

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### Setting Up an Opening Message

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#### Step 1: Add Basic Info

Add a name and description for your Opening Message.

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#### Step 2: Configure Targeting Rules

You can control who sees the message based on:

* Visitor segment
* Page URL
* Company attributes
* Behavior or engagement rules

This ensures the message is relevant and contextual.

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#### Step 3: Define the Message Content

You can:

* Add a welcome headline
* Write a short description
* Include actionable buttons or quick replies

**Example**

> Hi there 👋 How can we help you today?

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#### Step 4: Publish the Message

Once the Opening Message is saved:

1. Click on **Settings**.
2. Select **Widget Designer** from the side navigation bar.
3. Enable **Opening Messages**.
4. Click **Publish**.

The message will now be displayed to eligible visitors.

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### Preview

<figure><img src="https://3225205723-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fp0xwiIzxYv8XOC8VVS7i%2Fuploads%2FSwHZbHPRZiAdzFxmOjUe%2FScreenshot%202026-02-24%20at%2012.46.47%E2%80%AFPM.png?alt=media&#x26;token=38d8550e-3898-4bf7-90f2-ce2fe379ad32" alt="Opening Messages Preview"><figcaption></figcaption></figure>