> For the complete documentation index, see [llms.txt](https://docs.salesmonk.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.salesmonk.ai/inbound-suite/visitor-flows-on-site-messaging.md).

# Visitor Flows (On-Site Messaging)

<figure><img src="https://3225205723-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fp0xwiIzxYv8XOC8VVS7i%2Fuploads%2Fg2ZsxfJpAiyRULULlR8P%2FScreenshot%202026-01-29%20at%208.12.02%E2%80%AFPM.png?alt=media&amp;token=2ac836ed-3065-42eb-8899-ad1574d590b0" alt=""><figcaption></figcaption></figure>

Visitor flows determine:

* Which message is shown
* To which visitor
* Under what conditions

Flows are:

* Segment-driven
* Prioritized
* Customizable by page and context

This enables personalized inbound experiences at scale.