# How to use?

Please ensure that your slack email is same as the one you used to login into SalesMonk dashboard

* You can directly send the message to the visitor by clicking on the `Greet Visitor` button or by replying to the thread.

<figure><img src="https://3225205723-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fp0xwiIzxYv8XOC8VVS7i%2Fuploads%2FDHVRoxSGppThnUWJpJxn%2Fimage.png?alt=media&#x26;token=356a468d-66b2-45f5-8a6b-cbedad2dcb3c" alt="" width="375"><figcaption></figcaption></figure>

* If you receive a green tick :white\_check\_mark: on the message, it means that the visitor has received your message.

<figure><img src="https://3225205723-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fp0xwiIzxYv8XOC8VVS7i%2Fuploads%2F7RBlI2h7eENqHieuxwqx%2Fimage.png?alt=media&#x26;token=64054d11-400e-4cdb-accf-5977f2ee3d3a" alt="" width="375"><figcaption></figcaption></figure>

* If you receive a cross mark :x: on the message, it means that the message was not delivered to the visitor. Possible reasons could be:
  * You're not the assigned agent for the visitor as only one agent can chat with the visitor.
  * You're not registered on the SalesMonk dashboard. Please connect with your admin to get yourself added on the dashboard.

<figure><img src="https://3225205723-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fp0xwiIzxYv8XOC8VVS7i%2Fuploads%2FSr5TXPNmBFoN7SjhpWO1%2Fimage.png?alt=media&#x26;token=532d375f-c229-43df-aeec-6d006983dac0" alt="" width="375"><figcaption></figcaption></figure>

NOTE: If you don't receive any reaction on your message after sending the message, please contact SalesMonk support immediately.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.salesmonk.ai/integrations/slack/how-to-use.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.