> For the complete documentation index, see [llms.txt](https://docs.salesmonk.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.salesmonk.ai/integrations/slack/how-to-use.md).

# How to use?

Please ensure that your slack email is same as the one you used to login into SalesMonk dashboard

* You can directly send the message to the visitor by clicking on the `Greet Visitor` button or by replying to the thread.

<figure><img src="https://3225205723-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fp0xwiIzxYv8XOC8VVS7i%2Fuploads%2FDHVRoxSGppThnUWJpJxn%2Fimage.png?alt=media&amp;token=356a468d-66b2-45f5-8a6b-cbedad2dcb3c" alt="" width="375"><figcaption></figcaption></figure>

* If you receive a green tick :white\_check\_mark: on the message, it means that the visitor has received your message.

<figure><img src="https://3225205723-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fp0xwiIzxYv8XOC8VVS7i%2Fuploads%2F7RBlI2h7eENqHieuxwqx%2Fimage.png?alt=media&amp;token=64054d11-400e-4cdb-accf-5977f2ee3d3a" alt="" width="375"><figcaption></figcaption></figure>

* If you receive a cross mark :x: on the message, it means that the message was not delivered to the visitor. Possible reasons could be:
  * You're not the assigned agent for the visitor as only one agent can chat with the visitor.
  * You're not registered on the SalesMonk dashboard. Please connect with your admin to get yourself added on the dashboard.

<figure><img src="https://3225205723-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fp0xwiIzxYv8XOC8VVS7i%2Fuploads%2FSr5TXPNmBFoN7SjhpWO1%2Fimage.png?alt=media&amp;token=532d375f-c229-43df-aeec-6d006983dac0" alt="" width="375"><figcaption></figcaption></figure>

NOTE: If you don't receive any reaction on your message after sending the message, please contact SalesMonk support immediately.